Site Specialist – Malaysia and Singapore

Permanent employment / Shah Alam , Selangor, Malaysia
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Site Specialist – Malaysia and Singapore

Description

Position Summary

The role of the Site Specialist supports the Service Delivery of the central and local DTX Services in the respective region.

Acts as a Subject Matter Expert in Service Operations (RUN) and Solution Design & Implementation (BUILD) activities. 

Ensures a high quality and stable Service delivery and project execution 
onsite in the designated Omya locations, often in close cooperation with on-site Automation and Engineering staff to support the Plant Operation.

Key Accountabilities

  • Supports the smooth and efficient delivery of DTX Services in Omya locations (plants, offices, warehouses, etc.) within his region.
  • Supports the successful and timely execution of projects as a Subject Matter Expert related to the scope of DTX services within the Omya location in his region.
  • Act as Site Contact for the respective Omya location defined and provide or organize required Hands & Eye support to support the successful delivery of DTX Services. This includes but is not limited to:
    • Hardware Asset Management including device replacement, Break/Fix & stock availability/accuracy.
    • Provide accurate data inventory to include regular Inventory checks in comparison to the AMDB status and to initiate the necessary corrections.
    • Software Asset Management, acting as consultant for local requirements.
    • Printers & other site-specific hardware & peripherals.
  • Provide support for local IT/OT or Facility Applications where required and agree upon between DTX Management and local business management, including license management for local IT Applications.
  • Support the execution of local IT Procurement tasks including necessary approval and financial processes in adherence with DTX and local procurement guidelines.
  • Support the management and control of local IT service providers and respective contracts.
  • Ensure the readiness, maintenance, support and improvements for on-site server room and other IT facilities critical for the local IT&OT Service Delivery including but not limited to cabling, UPS, local security measures, air conditioning, fire protections etc.
  • Act as a contact for the local business for any kind of request and escalations and ensure that the responsible DTX teams are informed accordingly in time.
  • Ensure that UpToDate documentation about the Omya entities and the respective DTX Service environment is available and/or made available to stakeholders.
  • Actively support the obsolescence planning and execution of local IT or OT hardware and systems DTX is responsible in aligned with the Service Owners and Service Managers, including budget planning.
  • Be informed about local compliance requirements and ensure that responsible Service Owners are informed in time.

Job Requirements

Education and Experience

  • University degree in Computer Science or related field or similar proven track record.
  • At least 3 to 5 years of experience of IT / OT Service Operations working in a multinational environment (preferably for manufacturing units in mining companies).
  • Experience in IT Project Management and Project Execution
  • Experience working in a matrix (IT) organization.

Knowledge and Skills

  • Strong experience and thorough understanding of IT and OT Infrastructure and Applications in a Plant Operations.
  • Good understanding of Industrial Control Systems and related technologies like PLCs, MES, SCADA, HMI.
  • Strong technical knowledge of IT Infrastructure technologies.
  • Experience in supplier and partner management.
  • Good communication & collaboration skills.
  • Highly self-motivated and self-directed.

Other requirements

  • Ability and willingness to work as member of a virtual and global IT team in a matrix organization.
  • Recent Certification in ITIL v3/4 and Certification in Project Management is an added advantage.
  • Fluent in business English.
  • Ability to travel (mainly to plants within Malaysia and occasionally to Singapore).
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Job Application Form

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CV is mandatory

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Maximum file size: 50MB. Supported file formats: pdf, png, jpg, jpeg, docx, doc.

File upload information: the maximum file size is 50 MB and the supported file formats are pdf, png, jpg, jpeg, docx, doc.

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