Customer Service Account Representative

Permanent employment / Cincinnati, USA

Customer Service Representative

Description

BASIC FUNCTION:

Responsible for providing external customer support and internal support functions relative to sales. Ensure customers receive product order on time and in good condition. Ensure customers are advised as soon as possible of any problems regarding their delivery.

RESPONSIBILITIES:​

  • Enter and maintain pricing and customer details in appropriate systems.
  • Verify customer pricing and terms of sale and maintain customer quotations, summary billing setup and rebates in ERP system.
  • Communicate with Sales group to ensure customer pricing and requirements are understood and correctly input into Price Offer Management system as well as ensure that all are informed of key issues/accounts.
  • Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.
  • Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.
  • Follow up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advise customer of shipping details.
  • Process returns, credits and debits in SAP in accordance with existing procedures.
  • Coordinate imported products via the chain order process in SAP.
  • Coordinate orders with third party suppliers through the third-party order process in SAP.
  • Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.
  • Performs other duties as assigned.

QUALIFICATIONS:

High School or GED and 3 to 5 years of prior experience in the areas of customer service, accounts payable, or order entry. Experience in export transportation or international business in the industrial chemical market is preferred. Import/Export experience is highly desired.

The ideal candidate must possess:

  • ​Solid communication skills both written and verbal.
  • Excellent organizational and interpersonal skills.
  • Computer skills and proficiency with automated sales systems.
  • Ability to input data quickly and accurately and function in a fast pace environment.
  • Ability to perform multiple tasks under pressure and analyze​ problems with minimum supervision.
  • Ability to maintain confidential information at all times.
  • Working knowledge of Microsoft Word and Excel.
  • Working knowledge of SAP.
  • Ability to develop rapport with customers and carrier vendors.

Must possess current US employment authorization; sponsorship not available for this position.

EOE