Credit Controller
- Description
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POSITION SUMMARY
Effectively chase and collect due and overdue invoices; Processing of cash receipts and direct debit collections; Process credit limit requests in a timely manner.; Process credit limit reviews in a timely manner; Process credit note request in a timely manner; Release blocked credit stopped orders with the appropriate level of urgency; Communication and cooperation with business and customers
KEY ACCOUNTABILITIES
• Manage debtor ledgers across multiple currencies, including GBP, EUR, SEK, NOK and DKK.
• Proactively contact customers by phone and email to collect due and overdue invoices and resolve account queries.
• Allocate daily cash receipts, investigate unallocated payments and process direct debit and credit card collections.
• Carry out credit checks, set up new customer accounts and manage credit limit requests and reviews.
• Process credit notes, invoice runs and other day-to-day Accounts Receivable activities using Sage and related systems.
• Monitor overdue accounts, identify potential bad debts and escalate credit risks where appropriate.
• Review and release credit-stopped orders in line with company policy and authorised credit limits.
• Maintain accurate customer and collection records and ensure month-end tasks and reporting deadlines are met.
• Build effective relationships with customers, Sales, Finance and other internal teams.
• Support the wider Credit Control team, including holiday and absence cover, and contribute to continuous improvement of Credit Control processes.
JOB REQUIREMENTS
• Previous experience in credit control, accounts receivable or a comparable customer account role.
• A confident, professional and polite telephone manner.
• Strong written and verbal communication skills.
• Good working knowledge of Microsoft Excel and Word.
• Experience of reviewing credit reports and assessing customer credit information.
• Strong numerical ability, with experience of working across multiple currencies.
• High attention to detail and a commitment to maintaining accurate financial records.
• Ability to prioritise work and meet daily and month-end deadlines.
• Proactive approach, with the ability to work independently and use initiative.
• Ability to work collaboratively as part of a team.
• Professional and approachable manner when dealing with customers and colleagues.
• Experience of Sage Line 500 or another comparable accounting or ERP system.