Service Delivery Lead Region Europe – North

Permanent employment / Elnesvagen, Norway

Service Delivery Lead Region Europe – North

Description

Position Name

Service Delivery Lead Region Europe – North

Team

Digital Transformation (DTX) – Information Technology

Location

Omya Hustadmarmor AS - Elnesvågen

Position Summary

  • Ensure that the DTX Services are delivered within the respective area, to support local or area wide services.
  • Support the execution of projects in close alignment with the team of Solution Design & Implementation.
  • Manage a team of Site Specialists in Norway, Sweden, Finland and Denmark
  • Be responsible for supporting the Service Delivery of centrally delivered DTX Services within the respective area to ensure a high-quality Service Delivery to DTX customers within Omya. It includes as well locally required activities; communication needs or training.
  • Be responsible for the Service Delivery of DTX Services within the respective area (e.g. Facility related services).
  • Be responsible for the contract fulfilment of our partners and suppliers for locally contracted services.
  • Be responsible for the line Management of the local DTX employees including the Resource Management within ServiceNow.
  • Support the execution of global and regional projects under the leadership of Solution Design & Implementation function in the respective regions.
  • Support the execution of budget planning for the DTX hardware within the area of competence.

 Requirements

  • University degree in Computer Science or related
  • Strong knowledge and experience in applying ITIL and IT Service Management principles and practices to Service Operations
  • Good knowledge in actual IT & OT technologies
  • Good knowledge of IT Project Management processes.
  • Excellent communication, presentation, and interpersonal skills, with the ability to communicate effectively with diverse audiences and stakeholders within a matrix organization, including Senior Management.
  • Understanding of Business priorities and the dependencies of Business processes on IT systems
  • Good analytical, problem-solving, and decision-making skills
  • Strong leadership and organizational skills
  • Ability and willingness to work as member of a virtual and global IT team in a matrix organization.
  • Recent Certification in ITIL v3/4
  • Recent Certification in Project management
  • Ability to travel (mainly within the area or region, occasionally overseas)
  • Languages: Fluent in Norwegian and in English, any other language is a bonus