Quality Assurance Officer

Permanent employment / Lindfield , New South Wales, Australia

Quality Assurance Officer

Description

Key Responsibilities:

The scope of this role is to maintain and improve the quality and safety processes for food and industrial products across Australasia. Key accountabilities include (however are not limited to):

The scope of this role is to maintain and improve the quality and safety processes for food and industrial products across Australasia. Key accountabilities include (however are not limited to):

  • Understanding food and industrial product quality and safety practices and processes across the area including:

o   laboratory testing methods,

o   equipment calibration,

o   product specification and safety data documentation,

o   good warehousing and good transportation,

o   traceability and quarantine,

o   complaints and nonconformity reporting, and

o   corrective actions. 

  • Assist with the completion of:

o   process mapping,

o   writing and implementing plans and procedures,

o   audits and inspections,

o   product regulatory, product specification, and safety data documentation,

o   coordination of laboratory equipment calibration and servicing across the area,

o   GMP, HACCP, FAMIQS, Organic Certification and other certification requirements, and

o   quarantine and recall of nonconforming products.

  • Overseeing consistent effective document control / record management.
  • Responsible for ensuring information contained in documents and reports are accurate and of good quality, and applied in a timely manner.
  • Monitoring and evaluating the performance of:

o   customer complaints,

o   in-process/ production quality of products (e.g. CPK of internally produced products),

o   sampling plans and both internal/ external,

o   product holds, traceability, and recall testing, and

o   warehousing and transportation services (both internal and external).

Delivering information (including reports), instructions, and training to management and staff.

  • Analysing and reporting on key metrics, performance indicators and trends.
  • Follow-up up-to-date on nonconformities and corrective actions, and inform key stakeholders using the appropriate channels.
  • Supporting customer service and sales by:

o   completing questionnaires and ensuring a prompt review,

o   providing accurate and current advice/ information, and

o   ensuring traceability of all submitted records and documents.

  • Overseeing regulatory and compliance matters, by:

o   ensuring safety data sheets, product specifications and product regulatory documentation are current and compliant with the relevant requirements,

o   ensuring that product certification and/or compliance is achieved in a timely manner and by using the appropriate channels,

o   coordinating with relevant Omya personnel (locally and globally) where applicable,

  • Safety, Health, and Environment, by:

o   supporting SUS colleagues as required basis,

o   developing knowledge of safety, health, and environmental policies, regulations, procedures and skills to enable future career growth within Omya,

o   assisting with investigations, and rectification of nonconformity or preventative actions, and

o   assisting with audits and maintenance of the Integrated Management System to the International standards ISO 9001, 45001 and 14001.

  • Others, by:

o   where appropriate, conducting benchmarking exercises to determine industry best practices and facilitate continuous improvement across the area,

o   contributing to a positive and harmonious work place culture which aligns with the Omya Values (Modesty, Courtesy, Integrity, Perseverance),

o   taking immediate action to control environmental, health safety, quality risks and prevent incidents, and

o   pro-actively participating in cross-functional duties when required including SAP tasks for production and maintenance.

 

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